How Can We Help?
Important: To help us process your request as quickly as possible, please select the category that best matches your issue:
General Inquiry: Questions about product details, sizing, shipping updates, or general account assistance.
Return/Refund: Requests to return an unused item within our standard policy window or check the status of a pending refund.
Repair: Non-warranty adjustments or fixes for damaged or worn gear.
Warranty Claim: Defects in materials or craftsmanship covered under our product warranty.
Selecting the incorrect option may delay our response time while your ticket is rerouted to the correct team.
Shop in-store at CityROCK
Hours:
Monday to Thursday: 11am to 10pm
Friday to Sunday: 9am to 6pm
Public holidays: 9am to 6pm
Closed Christmas & New Year’s Day