Shipping and Returns

When placing an order through Mountain Mail Order, you can choose to either: 

  • Collect  your package from our physical stores at CityROCK Johannesburg and CityROCK Cape Town for  free


  • Courier  your order to your chosen address for a flat rate of  R200

We also offer free delivery for all orders over R1000!  

Note: We currently do not offer delivery outside South Africa.


What to Expect

We ship to all  major centers  in South Africa and deliver all of our orders through The Courier Guy at a flat rate of R200, although this amount can vary for large / bulk orders.

Smaller orders (under 2kg)  can take up to  3 working days  to be delivered to all main centers.

All bulkier/heavier orders (over 2kg) can take up to  5 working days  for delivery. Delivery times for outlying areas may be longer then the above estimates. 

There is the option to upgrade to a quicker shipping method, for which there is an extra charge – if you would like to upgrade, please contact us at and we'll advise you on the cost.

Please note that hand-to-hand couriers only deliver during business hours.  

Tracking Your Order

Once your order has been placed, you will receive an email with a  tracking link  through which you can follow your delivery’s progress. 

Please note that the  estimated delivery times of orders may change  depending on stock availability from our suppliers. You will be e-mailed regarding availability on the day that you place your order.


Returns & Refunds

If you are unsatisfied with any of our products, you are welcome to return them within 7 days  of purchase for a full refund, so long as:

  • The items are  undamaged  and  unused , with the  original labels and stickers still attached. 
  • No parts or accessories are  missing .
  • You have a  valid receipt  for the purchase (there will be no refunds without proof of purchase).

A product may be returned for a refund after the 7-day mark if it is defective.

When returning your products, please:

  • Package all items safely  and securely for protection during transport.
  • Include all labels, accessories, and parts  that were sold with the product.
  • Include a copy of the  invoice/receipt .

Please note that a failure to follow any of these requirements could result in your return being declined.

Changed Your Mind?

If you've had a change of heart about a product, we’ll gladly issue you a voucher with store credit, so long as the product:

  • Is  undamaged  and  unused.
  • Has  not been personalised  or made to your specifications.
  • Has  not been specially ordered for  you.

Please note that you will need to return the unwanted item at your own cost. Once we have inspected the product and determined that it is unused and undamaged, we will credit you with a voucher which you may use online and in store at CityROCK.


Products can be exchanged for a different size or colour,  provided that the replacement item is available . If the item is not available, we will credit you with a voucher or refund you the full purchase price for the full purchase price.

We are entitled to inspect the product on return, to make sure it is in suitably good condition. Please note that delivery for exchanges will be at your expense.

Products Damaged On Delivery

Should a product be damaged or missing any parts or accessories at the time of delivery/collection,  please notify us within 7 days.

We will arrange for a replacement product to be sent and exchanged for the damaged product  free of charge .

If we do not have a suitable replacement product, we can credit you in the form of a voucher or a monetary refund.

Defective Products

We do our best to ensure that our products are of the highest quality.

If a product is defective, we will send it off to the supplier for assessment. It is up to the supplier to determine whether a product is defective due to misuse or a manufacturing fault.

The following will  NOT  be regarded as defects and will not qualify for an exchange/refund:

  • Faults resulting from  normal wear and tear .
  • Damage arising from  negligence, mishandling or incorrect usage  of the product.
  • Damage arising from  improper storage .
  • Damage arising from a  failure to adequately care for the product .
  • Damage arising from  unauthorized alterations  to the product.

Standard Warranty

If you have received a product that turns out to be defective or of otherwise poor quality, please notify us as soon as possible. Once the product has been inspected and authorised by the manufacturer, we will replace the product or credit you with the purchase price.


Email us at  if you have any questions and enjoy shopping!